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U.S. Citizen Services

American Citizen Services

EMERGENCY SERVICES

In an emergency event involving a U.S. citizen during and after business hours, please contact the ACS Unit via the main U.S. Embassy Cairo telephone number: (20-2) 2797-3300.

Any U.S. citizen needing emergency services may visit the ACS Unit during the hours of service from 09:00-12:00 from Sunday-Wednesday. The ACS Unit is closed to the public on Thursdays and on American and Egyptian holidays.

 

The American Citizen Services (ACS) Unit ONLY answers telephone calls involving emergency events. Emergency events include arrests, hospitalizations, welfare and whereabouts requests, deaths, child custody cases, repatriations, and lost/stolen passports.

 

If you have a question about non-emergency services like the status of a passport application or Social Security benefits, please send an email to the ACS Unit at CONSULARCAIROACS@STATE.GOV. The email should include your name, passport number, phone number, and question. The ACS Unit will respond to your email enquiry within 48 business hours.

 

The ACS Unit DOES NOT answer ANY telephone calls about non-emergency services such as Social Security Benefits, the status of passport applications, or the status of Consular Report of Birth Abroad applications. Phone calls not deemed an emergency by the ACS Unit will be disconnected.

 

NON-EMERGENCY SERVICES

 

To better serve customers and reduce waiting times, you must SCHEDULE AN ONLINE APPOINTMENT for all non-emergency services before visiting the ACS Unit.

 

Please show up to your appointment on time. Applicants who are more than 15 minutes late to their appointments will be turned away and told to make another appointment. Applicants who are more than 30 minutes early for their appointments will have to wait until their scheduled time to be seen. No exceptions are made.

 

If you have a question about non-emergency services like the status of a passport application or Social Security benefits, please send an email to the ACS Unit at CONSULARCAIROACS@STATE.GOV. The email should include your name, passport number, phone number, and question. The ACS Unit will respond to your email enquiry within 48 business hours.

 

The ACS Unit DOES NOT answer ANY telephone calls about non-emergency services such as Social Security Benefits, the status of passport applications, or the status of Consular Report of Birth Abroad applications.  Phone calls not deemed an emergency by the ACS Unit will be disconnected.

 

VISAS

Any telephone calls to the ACS Unit regarding visas will be disconnected and any emails sent to the ACS Unit regarding visas will not be answered.

 

If you have a question about an immigrant or a non-immigrant visa, please contact either the Immigrant Visa Unit or Non-Immigrant Visa Unit for information.

 

TRAVEL TO EGYPT

Before travelling to Egypt, you should enroll in STEP and visit the Department of State's international travel website to learn steps you can take for a safe and healthy trip.

 

We also encourage you to visit U.S. Embassy Cairo’s Message for U.S. Citizens webpage to read the latest travel advisory for Egypt.

 

VISITING U.S. EMBASSY CAIRO

Please review U.S. Embassy Cairo’s Security Information webpage before your visit to the ACS Unit because you will not be allowed to enter the Embassy with any prohibited item.

 

Please show up to your appointment on time. Applicants more than 15 minutes late to their appointments will not be seen and will have to schedule another appointment. Applicants who are more than 30 minutes early for their appointments will have to wait until their scheduled time to be seen. No exceptions are made.

 

The Embassy is located at No. 5 Tawfik Diab Street, Garden City, Cairo, Egypt.

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